Contact # Write to us > Write to Scoutfolio with a question, a billing issue, a bug or a privacy request. We usually answer within two working days. A question about scouting reports, your plan or your account, a bug, or an idea: write it below. A real person reads every message, and we usually answer within two working days. ## Before you write: quick answers Many questions have an answer you can find yourself in a minute. If one of these is yours, you do not have to wait for us. **I forgot my password** Use “Forgot your password?” on the [sign-in page](https://scoutfolio.football/app#/login). We send a reset link to your email address; it works for one hour and only once. **How do I cancel Pro?** In the app, go to Account, then Manage billing. Pro runs until the end of the period you paid for and then your account moves to Free. Every report you made stays in your account and stays editable; on Free you can start 3 new reports a month. **Can I get a refund?** Yes, within 14 days of starting Pro, as a consumer in the EU: write to us and we refund what you paid, minus the days you already used. The [terms](https://scoutfolio.football/terms) have the details. **How do I download all my reports?** Under Account you can download every report at once as one ZIP file, sorted into your shortlists, or all your data as a JSON file. On Free and on Pro, always. **How do I delete my account?** Under Account, choose Delete account. It removes your account and all your reports, templates and shortlists permanently, and stops any subscription. **Can you look at my scouting report?** We cannot promise feedback on individual reports, but we read what you send. The [guide](https://scoutfolio.football/how-to-write-a-scouting-report) and the example report in your account cover most of what we would say. ## What to put in your message A little detail saves a round of questions, so we can help you in one answer instead of three. - **Something does not work:** what you did, what you expected and what happened instead, plus the browser and device you used (for example “Safari on an iPhone” or “Chrome on a Windows laptop”). If a report is involved, give its title; we do not open your reports, so describe what was on the page. - **Billing:** the email address of your account and the date of the payment. Never send card numbers; we do not need them, and payments are handled by Stripe. - **Privacy and your data:** what you would like to know, receive or have deleted. Write from the address of your account, so we know the request is yours. - **An idea:** what you were trying to do when you missed it. That tells us more than the feature you have in mind. ## What happens to your message Your message goes to our inbox through the same mail queue as account emails, where it waits encrypted until it is sent. Once it has been sent, the copy in the Scoutfolio database is wiped; the email itself stays in our inbox for as long as we need it to help you. We use your address only to answer you. If you are signed in with a confirmed address, you also get a short confirmation that your message arrived. To keep the form free of spam there is a limit on how many messages one connection can send per hour. If you hit it, wait a little or write to us by email. ## Security issues Found a security problem? Please write to [hello@scoutfolio.football](mailto:hello@scoutfolio.football) with "Security" in the subject and do not share it publicly until we have answered. Our [security.txt](https://scoutfolio.football/.well-known/security.txt) has the details. ## Company details Scoutfolio is a Belgian business. Enterprise number (KBO) BE 1044.459.277. You reach us at [hello@scoutfolio.football](mailto:hello@scoutfolio.football). --- Web page: https://scoutfolio.football/contact About Scoutfolio for AI agents: https://scoutfolio.football/llms.txt All pages: https://scoutfolio.football/sitemap.xml